Horrible App – Shell Recharge Review

I did everything I was supposed to do, I downloaded the app, uploaded $25, made sure the auto load feature was off (more on this to come), I then parked my car at the BART commuter lot, plugged my car in, scanned the QR code, and nothing happened. The machine noted it was waiting for payment even though the app advised it was charging. The app does not accurately show status. I had to run to catch my train. I called customer support and was told they would fix the problem and my car would charge. I returned to my car 8+ hours later to find it in the same state I left it in. To make matters worse, I was then fraudulently charged $60 3 times, a total of $180. I was told by a technical support rep that a $60 hold will be placed on each usage. That’s right, every time you use one of these machines you will have a $60 hold debited from your account. I’m not sure when it is credited. My $180 worth of holds was not credited until I opened a case to resolve. This is a very shady company with machines that aren’t dependable. Beware.
Review by Tabbe on Shell Recharge.