Apps replacing human job opportunity – Love's Connect Review

As a millennial I’m use to calling an 800 number on the back of my rewards card, to speak with a human about my points/shower credits(while on the go) etc. Or review saved fuel receipts with my current points balance etc. Called the 800# and was instructed to use the Loves Connect app to check my points etc. Very disappointed that the app has essentially replaced someone’s job via “convenance.” So I called customer service and had them fix the problem the app took issue with my rewards card. On the flip side I completely understand the creation of the app. It’s free, convenient, quick, and user-friendly. The downside of having to use the app is making space for it on a mobile device, and eliminating a persons job. Not a fan of having to use an app that had a useful 800# to call & inquire the same information.
Review by selfTaughtfarmer on Love's Connect.