Charged me 28 gems and I never received the clothing – Series: Your Story Universe Review

The game charged me 28 gems for an outfit for the Law and Order series and I never received it. I messaged you guys about it and I got a response but after I replied to that response the game won’t load anymore once I click the app it instantly says error starting game and then says “Restart game” but the game won’t actually restart. I need my 28 gems back or my money.
Review by sevynn96 on Series: Your Story Universe.