Frustrated – JUMP – by Uber Review

In theory, Jump bikes is a good idea. However, after downloading the app and setting up an account, it would not allow me to rent a bike. The error message said I needed to update my credit card info, contact my bank, or contact Jump Bike. I tried all of these things. I tried re-entering by cc info, and I also used my husband’s credit card. Neither worked. I contacted my bank and they said that Uber had tried to authorize the charge and that it had worked on their end - it was not declined. Finally I tried to contact Jump Bike, but it is impossible to get anyone on the phone when you contact customer service. I also tried using the Uber app, but had the same problem. The whole process took about 45 minutes, which wasted precious vacation time. In the meantime, four of my friends had all started their jump bikes and were being charged by the minute. Although they did stop their bikes after it was clear that it was going to take a while, they still got charged. In the end we weren’t able to make it work and the whole process was a total waste of time and money.
Review by Brit0101 on JUMP – by Uber.