Annoying if you have *any* problems! – HomeAway Vacation Rentals Review

The two times I used HomeAway and didn’t have any issues with my reservation it worked just fine. However the third time there was some glitch with my reservation and I got double booked. One of the reservations I paid for, the other one I did not request so I did not pay for. I only inquired about availability and the Home Away app kept sending automatic messages assuming that I wanted to book and then annoyingly sending reminders for me to pay. I’ve tried in vain to find someway to cancel the erroneous booking. There is no way to get in touch with the human with HomeAway until after you finish booking. This has led to some tension between me and the person who’s home I’m trying to book. She keeps asking me to cancel so that her place is not showing up as busy in the calendar, I keep asking her to cancel so that I will stop getting annoying messages to pay for a booking I don’t want. The virtual assistant is useless on the in app chat. It can only regurgitate information that’s already available on the listing. Anything as simple as “how do I cancel pending reservations” seems to stump it!
Review by TreeFrog45 on HomeAway Vacation Rentals.