DO NOT USE! – Trip.com: Book Flights, Hotels Review

I cannot emphasize this enough - they are a scam! They use third parties to schedule hotels. When there is an issue they have to go through their “vendor” to see if it’s okay to make the changes, which normally they will scam you for more money. It is better to use Expedia or make reservations directly from the desired business.
Review by aldbdbhdiksm on Trip.com: Book Flights, Hotels.