Convenient but with silly defaults. – Rinse | Laundry & Dry Cleaning Review

Rinse is fairly convenient, but make sure to ask them to tumble dry low. I contacted customer support asking what the wash/dry settings were after I noticed some clothes felt like they shrank a bit, and it turns out they use medium heat by default because it’s “best practices” according to them. Well, medium heat is heat enough to shrink some clothes, which happened to mine. Don’t know why they do it since their own site has articles saying to use as low heat as possible, but I imagine it’s a way to dry things faster without regard for outcome. Certainly drops my trust in their service.
Review by anon37747498274439 on Rinse | Laundry & Dry Cleaning.