Can I downgrade it from one star? – Exacq Mobile 3 Review

Update to my previous review, as of July 23, 2019. There was one update since June that did not fix anything :) The mobile app constantly crashes on my iPad, then tries to restart and crashes again. Do they have an iPad to try it on before pushing an update? Who writes these? I think my 10 year old nephew can do a better job at his online computer courses. For those who are stuck with this garbage product, the way to make it work with this version is to catch when it begins reloading and hit “dismiss” on the logo screen. If you do so, then click back button and it should work for the next 5-10 min. Then rinse and repeat .... This is my update to their update of June 15, 2019. I wanted to disable updates on my iPad because of this company (but honestly forgot to do it) and guess what, this morning, this app stopped working because of that. Argggggggh! Seriously, what kind of brain dead developers do you have that can't test the basic thing before releasing an update????. The app tries to load but then hangs up on retrieving resource or some other bs. Resetting the login helps for one time and then it bounces back to the same error! I seriously can't deal with this company anymore! So whoever wants to buy any of their products please think twice. Also be aware that after you pay them thousands of $$ for their DVR, a few years down the road it will start popping up messages demanding you to pay them more for updates. :))) How much you would ask? In our case it was $600+ yearly! Yep, that's what I call ransomware. Although, on a second thought, can I pay you not to install any of your updates? Anyway, just sent them a tech support request, saying that the update broke the iPad for the DVR (the primary tool I'm using in the store) and in response got crickets...... quite normal. OLD REVIEW: I've been using this app for over a year -- end of 2016 now. I would gladly NOT use it but I have no choice because of my employer who purchased their surveillance system w/o doing a good research. So now we're stuck! So my advice to you -- stay away from this company! So what's my beef? I seriously don't care about all the "cool" features they mention in the description. All I care about is being able to see the live feed from our security cameras. And make it reliable. That is it! So what does this app do? Every time I start it up the view freezes for a few seconds. Sometimes it comes back, sometimes it does not. So I have to force quit this app and restart it and only then it shows the live feed. Now, the most frustrating bug. Why? Seriously, why would you not have an option to disable my iPad from going dark (or going into screen saving mode) when I'm viewing the live feed? I mean how brain dead your developers are not to realize it!? I usually put my iPad on a desk to watch what's going on in the building but then I have to constantly touch the screen to make sure that this stupid app doesn't go to sleep. Very frustrating! I contacted their tech support about a year ago and reported it as a bug. So what did they do? They said, aha. And did absolutely nothing!!!
Review by dcdc2010 on Exacq Mobile 3.