No gear icon; can’t unpair my iPhone – PingID Review

I got a new phone and now I can use any of my apps my company uses. Online it says to unpair by using the gear icon but whenever I open the app, I do not see the icon but only the “I” with a circle around it. Very frustrating when I can’t do my job and my employer doesn’t know what to do either.
Review by Pineapples91 on PingID.