Good idea but app and scheduling make no sense – Rinse | Laundry & Dry Cleaning Review

We’ve had Rinse for a few months and really like the service we have received on our laundry and the couriers themselves. But I’ve come to just not trust the scheduling of pickups, especially if you deviate even slightly from your weekly normal pick up. We’ve changed our pickup to be a day later and asked the courier for normal service, but then we mysteriously get charged for rush delivery when they drop it off the next day for no reason. This week I tried changing the pickup date and instead of moving it, just made another one on the day I requested! I like the service but you guys have competitors who I imagine don’t have so many problems with their product, so I may be switching soon.
Review by MacMac425 on Rinse | Laundry & Dry Cleaning.