Livid – River Island Review

Bought a dress online I’d tried on in the store, but when it arrived, the fabric was not the same and was super unflattering. It turned out that the website listed 2 dresses (same color, same style) under the same heading which was extremely misleading. Also, the label in the store did not match the correct dress online. When I reached out to customer service, they were so unhelpful and did nothing to help the situation . They wouldn’t even waive the delivery fee for the correct dress, and I’d have to pay $10 for postage to return the dress and get the refund. Now I’m out $40 and don’t have the dress I wanted for my 21st birthday party. Never shopping at RI again.
Review by CloJoHoran on River Island.