Bad app design – Piezonis App Review

First, the service and food is great. I wish this app was better. It really feels like whoever coded it never used it. Issues: 1) my saved credit card never works. I select it and it gives me an error saying I need to pick a card. 2) the rewards program never gives me points for my orders. Odd things: 1) why do you ask the same questions twice? Pick BLT sub and it asks you immediately if you want mayo. Then you push continue and it doesn’t show your answer next to mayo. Do I need to pick it again or am I to assume you got it the first time? 2) other menu items are the same. Order a salad, it immediate asks a couple questions then you push continue and it shows the same questions without your answers filled in. 3) if you put items in your cart and accidentally push back you have to start all over. 4) why cant you show a picture for all the items? It’s 2019. Every person has a digital camera in their pocket. Have one of the cooks take a picture. 5) why is loyalty Id a 1985 line barcode. Who uses line bar codes now? 6) why do I have to select my location and your location every time. How many of your customers is that normal for? Make it easy for 99% and give the 1% a button that says “select different location” 7) why is there a pizza category and a speciality pizza category? Pizza only has one option, just cheese. Just make a single category called Pizza and put cheese pizza in it with the other pizzas. 8) why is it always saying Loading with every click. What do you not have available in the app binary that needs to load. It should be fast and easy. 9) I think it just looks bad. Use some element shadows and borders to make it look like you actually put some effort into it.
Review by app user 294 on Piezonis App.