TOTAL scam — !! AVOID !! – Ola: Book Cab, Auto, Bike Taxi Review

Took 1.5 rides with Ola in Australia — from Sydney airport, and back. But on the way back it logged me out if my account and wouldn’t let me log back in. I just kept getting a pop-up to contact support. Well, once I still couldn’t log on upon landing in Melbourne, I did. I got a response asking for my IMEI number, gave it, and ... silence. After a few days I emailed again to open a new ticket, including the IMEI up front this time, and ... silence. Did the same and opened a third ticket ... silence. Finally started tweeting at them, super responsive until I actually gave them my info to look up my account/tickets, at which point they just tell you to please give their “concerned team” a bit more time and then just leave you on read. Followed up on the emailed tickets again last night and finally got a response ... asking for my IMEI number. Yes, for real. I’m leaving Australia tomorrow so at this point wish they would just delete all my data. Thank god I could at least unlink Ola from my payment source on PayPal’s side or I wpuld have been really screwed. Wish I read the reviews on Trustpilot too and not just here, before getting into this mess. They tell the honest story. It’s the kind of cluster that gives us Indians a bad name — it’s why, as an Indian American, if I had known this was an Indian co, I’d have known to avoid in the first place.
Review by notrobertfrost on Ola: Book Cab, Auto, Bike Taxi.