New App looks nice but lacks convenience for the customer – In-Shape Health Clubs Review

This is the 3rd app I’ve been asked to download for this gym in the last year that I’ve had my membership. Pros: ease on eyes. Seems user friendly after I’ve navigated around. Cons: too many clicks to get things accomplished that is time waste!!! I’m unable to select option to add class to my cellular calendar. I am unable to invite friends to classes. Not a customer friendly app when navigating locations to see class options at different local gyms. Overall: I’m disappointed. This app doesn’t have the features that make for an easy transition for the customer. I don’t think that the impact to customer time was carefully considered when this app was released to replace the other one. How can an organization release a product to customers that require more clicks and navigation throughout to complete simple tasks? Does the organization understand this app isn’t effective for people who live on schedules? I expect more quality and thought into the apps riot to the release. My money and time is valuable, Inshape is the highest priced gym of the competitors and at this point I don’t feel that I am getting what I pay for with regards to the use of products and services from InShape.
Review by L. Kimble on In-Shape Health Clubs.