Crisis Nightmare, Glitchy App, Terrible Customer Service and No Accountability – Ola: Book Cab, Auto, Bike Taxi Review

I have had several terrible experiences with the technological insufficiency of this app and associated employees of the company, but it reached a true impetus today when the app did not end my trip well after I was dropped off. The driver, who I contacted, was also unable to end the trip and sadly unable to pick up further customers. Upon reaching out to customer service several times to no avail, I was being charged hundreds of dollars per hour and left helpless with no tangible solution. Six hours into my desperation I was answered with a generic response blaming the driver of all people and no apology. Suffice it to say, I will never use this app again and do not feel comfortable even knowing that they have had my financial information at any point.
Review by WBK NY on Ola: Book Cab, Auto, Bike Taxi.