Tired of it! – ComEd - An Exelon Company Review

I have sent letters and called in an effort to get my bill back to a paper bill in the mail. I sent a letter with 0ayment on 1/26/19 think8ng that wo7ld do it. CA# 8024. Each time it is “taken care of ” supposedly and then I receive an email that it is overdue and pay now. And add the “convenience fee”. I called again today and when I became frustrated because I was having a difficult time understanding the rep he simply hung up on me. Your customer service is some of the worst that I have encountered. I went in today, again, and tried to change to a paper bill. The constant lack of follow through certainly makes my credit rating look like I don’t pay my bills on time when in reality it is your organization that continues to follow through. As soon as I paid the bill online today I received a “no_reply” message saying you got my payment with the additional little convenience fee. God forbid you can reach an individual who speaks clear English that could assist in clearing things up. I am sure no one is really gonna read this either and if they did I would receive an auto generated message (no reply status of course) saying sorry you had a bad experience whoever you are, wherever you are, but can’t help you out.... try online ?
Review by American frustration on ComEd - An Exelon Company.