Disaster $80000 legal bill – DrChrono EHR / EMR Review

This is a review of my experience using this app for more than 5 years. Last year I encountered locked clinical notes, created using this app, for the same visit with the same digital signature and time stamp that had different clinical data. Yes. A supposedly unalterable document had been altered. By software. Continuously LOCKED and SIGNED clinical notes made using this app for a visit had the same digital, time-stamped signature with DIFFERENT clinical data at different times. This problem would be similar to using the popular app to sign real estate deals and then your realtor telling you that the app changed the contract after you signed it with no audit trail. They say they are not responsible for your data while using this app (Service agreement (ii) and (iii). We thought it prudent to backup our data. They offer box.com to backup clinical notes and documents. (See drchrono Customer Success > Getting Started > Getting Setup > How do I backup all of my information within drchrono Yet, when box doesn’t work their attorney says “[he] claims that drchrono ‘is required to fix this problem.’ “This is not true. Under the Terms of Service, which are prominently disclosed on drchrono’s website, drchrono and its affiliates: MAKE NO WARRANTY THAT (i) THE DRCHRONO SERVICE WILL MEET YOUR REQUIREMENTS, (ii) THE DRCHRONO SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE, (iii) THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE DRCHRONO SERVICE WILL BE ACCURATE OR RELIABLE, (iv) THE QUALITY OF ANY GOODS OR SERVICE AVAILABLE ON THE DRCHRONO SERVICE WILL MEET YOUR EXPECTATIONS, (v) THE DRCHRONO CURRENCY HAS ANY VALUE, AND (vi) ANY ERRORS IN THE SERVICE WILL BE CORRECTED.” You don’t realize what is at risk until something goes wrong. Drchrono’s intransigence toward data corruption and their responsibility to fix it is astonishing. Why would anyone use this product? Because of data errors while using this app, our legal bills for representation against drchrono are close to $80000 so far. We are a two provider practice. While using this app and trying to correct the note corruption issue, we inexplicably experienced all our support tickets disappearing and our box backup stopped working. This is no joking matter. Using this app practically destroyed our practice. Would you ever want to do business with a company that won’t stand behind their own errors? Particularly when it comes to medical records?
Review by Further Looking on DrChrono EHR / EMR.