Bait and switch – Trip.com: Book Flights, Hotels Review

I’m U.S. military, based in Japan. I tried to book a flight back to the states for my son’s graduation. When you use the service, Trip.com say’s they have the lowest price. When you try to book it, their service says the seat is sold and asks if you want to search again. I clicked yes, they said they again have a seat but for a few dollars more. So I tried to book it. Same thing, sorry it was sold. They ask if I want to search again, sure I’ll give it a shot. Yep, the seat is available for purchase. The flight is more expensive than what the Direct airline is charging but at this point I just want to be done. I buy the ticket. Now I’m on my way to the airport and I print off my information from only to find that the tickets are for two days later! I contacted the company who initially tell me not to worry that they can fix it at the Airport and that they will have someone contact me. The Airline can’t do anything for me because I bought from a third party. I miss my flight. I contact the company again and they tell me that I have to wait for someone from ticketing to contact me to see about switching my tickets and to have IT look into the issue of the date change. I get a reply from them saying that there was no error but that I purchased passage on the wrong date. They would like to help me change the date for $650!! Are you kidding?! The initial flight was $790. How can the price be so high? Customer service while very polite, is non existent. You can’t call in and talk to someone that can help, you get the run-around and they just repeat what was on the last email that was sent to you. I was surprised because they are rated a high. I won’t book with anyone other than the direct airline at this point. I certainly cannot recommend Trip.com!
Review by ctk98 on Trip.com: Book Flights, Hotels.