Negative “stars” - top 5 WORST APPS ever – SmartHub Review

This app is such a piece of *^+~! EVERYTIME I try to log in I am unable to do so. I know my username and password. However, this app cannot seem to keep things straight. I REPEATEDLY have to contact the Utility Provider (Hamilton County Electric Coop) and have my account reset. Then I re-login and update my information. As soon as I logout... the very next second, I have to start the ENTIRE process over again. This app ALWAYS says my UN/PW is invalid. EVERY SINGLE TIME. I have a busy, demanding life. I want things to work and work every time. This app is so frustrating and pointless. Having to call to have my info reset so that I will to be able to login and pay my bill defeats the purpose of having a “streamlined” process. When I cannot complete my desired transaction at the moment I attempt to do it and I have to take extra steps to be able to pay my bill, life typically intervenes and pulls me away. I get bus. I forget. Then I have late charges because this app is incapable of providing a complete, safe and seamless user experience. Trying to circumvent this app and paying through the website is also difficult. I do not carry my account number, etc around with me. That’s the point of my pw vaults and the “remember my login info” in the app. Trying to pay my bill is exasperating. Please fix this app and/or the website for HCEC!
Review by blt2boo on SmartHub.