Awful, do not use! – Trip.com: Book Flights, Hotels Review

This is the worst hotel service I have ever used. Our card was charged by the service provider for our room and the service card that they sent to the hotel declined. The customer service provider could not figure out could not understand what was going on and wanted us to pay for the nights at the hotel and then have the service refund me for my charge, even though I already paid the service. If the provider could not pay for my room after I paid them. How could I expect them to refund me. Not only was this bad but the customer service was awful she hardly spoke English and was very rude to us after I refused to pay the hotel for the room I already paid the provider for. Now I have to dispute the charge to the provider because I ended up paying the hotel for my room. Luckily they gave it to me at the discounted rate. If I could give 0 stars I would. I’m convinced this is a scam. BEWARE!!!!!
Review by uberhuber88 on Trip.com: Book Flights, Hotels.