Hard to get help – Teleprompter & Captions, BIGVU Review

I would give this app a better rating if only their customer service was better at responding to questions. I can’t seem to get an answer as to why I can’t remove captions once there. It keeps giving me the same instructions and no actual help. This is increasingly frustrating!!!!!!!
Review by Marcar567 on Teleprompter & Captions, BIGVU.