Still not functional – DS video Review

This is not a bad app, when it works. That said, there is still a critical flaw when used in conjunction with some synology products. In my case, the DS218PLAY. The issue is that any video transcoded by the NAS and downloaded to the app in iOS is unplayable, displaying only solid green video. This has been verified after lengthy exchanges and testing by Synology tech support, with remote access to unit. They are aware of the issue but their recommendation was to use VLC the player instead. Not really an acceptable response from a company that posts the ability to transcode and download video to your device as a key feature. Please fix.
Review by App-review69 on DS video.