Love Brightline! IT infrastructure is terrible – GoBrightline Review

Every time I need to book a train, the app and the website are unresponsive. It deters me from riding the train and even going to the station to get a ticket. It’s no better trying to get a ticket there when the system is down. It follows through with the self-service checkout stations at the cafe/shop being unreliable as well. Not sure who their backend systems are managed by but hopefully with the Virgin investment they can upgrade this and make it dependable. Trains and stations and people are superb but IT is a mess. Please address this - it’s been since the start of service.
Review by cpoo on GoBrightline.