App is fine/service is unreliable – Washmen Review

Washmen was great when we first started using them a year ago but recently they’ve become completely unreliable. We have our app settings set to have all of our laundry items to be dry cleaned but it has come to our attention that they have been washing the items instead. We discovered this when my husbands denim started fitting tighter and a new jumper of his came back completely misshapen. In addition, Washmen delivered a different customers dress shirt to us and has misplaced my husbands dress shirt. When informing customer service they responded that they don’t have a matching item in lost and found and that I sent out 16 items for laundering and I received 16 items back so there is nothing they can do for us. This “service” is completely unacceptable. USER BEWARE
Review by missing/damaged items on Washmen.