Won’t Register / Customer Service Useless – NissanConnect® Services Review

Got brand new car two weeks ago... have been trying to get the app to work since. Was told first by Customer Support to wait that it takes time to register in system. Called back a week later and was told to register through web as it may not work in app? Um what’s the point of the app then. Registered online, locates my car but no features work in app. Call back Customer Service and after 30 minutes he validates there is a problem and he’s escalating a ticket to supervisor. Ask for ETA and he says he cannot provide one. “The ticket will be looked at within 24 hours but unable to determine when resolved.” So basically my “free service” is a waste! Hey Nissan, I can give you a freaking digital roadmap considering I design apps for Fortune 100/500 companies for a living. If you’re going to offer a PAID service, get your basic features right to begin with. A majority of your feedback is about registration - start there! What a waste of time. Figure out your value prop and deliver on it before pissing more customers off. Test your app before releasing. And have resolutions when people take the time to actually call in for your failed attempts at digital transformation.
Review by Steffer the Heffer on NissanConnect® Services.