It’s not the app, it’s the service – Fetchr - Pickup & Delivery Review

Hey Fetchr, Your app works and is smooth. HOWEVER your service is the problem. There are a few reviews on here with the same experience as mine but rest assured, I won’t be using you again. What is said on your website vs the experience is complete different. - First, my delivery pick-up was scheduled for 9.40 on Thursday, 7th March. The delivery man did not arrive until 15.30. - Next, the delivery just went rogue. The reciever of the documents never got a phone call and he said the link he received was not working at all. We tried to call customer service to get some assistance and nobody answered. I sent an email, and I still have not had a response. - Finally, I was charged 30 dhs for the delivery even though the parcel has not been delivered. Your website clearly states that "You will only be charged when your delivery is complete." As far as I can tell, my delivery is no where close to complete, so essentially Fetchr have stolen both my money and my documents from me. It is now Saturday, and the sound of silence from Fetchr has been deafening. I have tweeted, messaged on Facebook, emailed and called and not a single person has responded. Additionally, a employee did finally reply stating that they do not do same day delivery. Again contradictory to their website. If only I could post a screenshot here. Again, this is not a review of the app (which works) it’s the company that is rubbish. Do yourself a favor, rather put the documents in an Uber.
Review by Darryl the Jew on Fetchr - Pickup & Delivery.