Service, app great, could use some improvement – Rinse | Laundry & Dry Cleaning Review

Update 2/12/19: they’ve implemented a $30 minimum order fee. There are ways to avoid it if you use multiple services on a single order, but for simple dry cleaning of a few items this service no longer makes sense. I’ve been really happy with Rinse, but this change makes the service unusable for me. Update 1/9/17: Now pickup is free, but delivery is $4. I've been very happy with the service, but that's a lot. Review: I tried out Rinse dry cleaning for the first time in San Francisco recently. I gave them a dress shirt & slacks. The driver was friendly & arrived on time, and explained the service to me. They left behind bags, one for dry cleaning, one for laundry (a third for delicates is available on request). They also left behind a door hanger, so they can drop off clothes if you’re not home. The hanger was not compatible w/the fire doors in my building. I hope they come up with a new hanger design, maybe one that hangs from the door knob. The night I’d originally planned to receive my cleaning, I later found I couldn’t be home. I texted them before 5p; they happily replied they wouldn’t come by that night. I rescheduled delivery for the next night; my cleaning arrived during their normal delivery window. Everything looks good. I’ll know for sure when I actually wear my clothes if anything is wrong. I’ll update my review if there are any problems. Overall, this is a slick service. The app gives you some access to do things, including easily scheduling a Rinse & updating some preferences. I have two suggestions. First, when I open the app, I’d like to instantly see any clothes out to Rinse for cleaning. I’d like tracking like FedEx: I want to see where my clothes are in the process. You take pictures of my clothes; show them to me in the app. When out for delivery, say that. Second, text messages aren’t granular enough. I don’t want to receive your marketing texts (we’re in your area tonight; schedule a Rinse!). But I do want to see any immediate status updates to my cleaning (maybe there’s a delay for some reason). For that matter, should those come through texts, or through Notification Center on my iPhone? Overall, I like it. Prices are similar to area dry cleaners, but they bring your clothes right to your door. Very cool.
Review by amasri on Rinse | Laundry & Dry Cleaning.