Horrible – Hello Rewards Review

Horrible not only the app but the “rewards” as well. We joined being told after 7 stays we get a free night. Plus 10% off every stay. Have stayed 12 times and never received any of it! Called customer service and even though I have a login and am staring at my membership number they tell me it doesn’t exist. Many many transfers later find out free nights were taken away and never told about?? We are literally snowed into our hotel and was hoping to use our points or free night token to stay again and be safe from driving home..... but nope! Scam apps and honestly feel like the rewards program is too. Oh after 12 stays I somehow have 0 points...... thought I got 10 a stay?!
Review by IDONTCAre45 on Hello Rewards.