Poor Plumbing inspection – Fixd Repair Review

Our first experience with Fixd was far from satisfactory. We suspected a potential pipe leak under our living room floorboards next to kitchen sink area. We noticed some water coming out of the board gaps and boards were getting swollen. When we called Fixd, earliest appointment was 3 days later and we kept it the water main valve off as much as we can. When the Fixd plumber arrived, he did not have proper equipment (earphone set for listening under the floor to find leak location, etc.) and suggested to start breaking the kitchen sink area drywalls to search for a leak or alternatively make another visit with the earphone device. We preferred another visit with proper equipment to minimize any investigative damage but at his next visit 3 days later, he still did not have it and his excuse was they have only one equipment and his boss is using it somewhere else and suggested breaking the walls again. We reminded he was supposed to visit with the device and that we won’t allow random breaking of walls to look for a leak. He said he will call again for arrangement once he has it but never called again. Based on this experience, I wouldn’t recommend for emergency situations. I won’t be using them again.
Review by szlvrcn on Fixd Repair.