Does not sync to companion app – BackBeat FIT Companion Review

I use Plantronics headsets for work and love them. Thought getting the Backbeat Fit 2100 would be the same from the start too for working out. The headset pairs perfectly with my iPhone 5s without issue and it sounds good. Trying to get it connected to the companion app does not work. Tried searching and could find nothing on it. Restarted app multiple times and repaired multiple times and still no good.
Review by BDub74 on BackBeat FIT Companion.