Orchestra of lights fail – Orchestra of Lights Review

I purchased this product from Lowe’s at their Riverside store. I installed the 5 projectors, the twin trees, external speaker, two sets of dancing icicles, and another set of icicles that synchronize but don’t dance (?), and a hub. All told, well over a thousand dollars in product cost. After an initial installation that was relatively pain free and successful and setting up the application timer, I waited till dark. Wala! Timer shut itself off and forgot it’s settings, and the hub disconnected from my home network, and no orchestra of lights! By this time I got the light products to turn on but with no hub connectivity. All in the dark, I powered off the hub, reconnected to Wifi and got the steady blue light, but no synchronization. I then disconnected power to every light product and re-energized them all and got the show working after an hour of working in darkness. Much to my dismay, I woke up to half of the installation still on but not synchronized and the timer set but not working properly, and the hub had disconnected itself from the WiFi network. After unplugging the hub and re-establishing WiFi connectivity, I turned the app timer off and on a few times and got the system to shut off. Day one diagnosis and troubleshooting time: 2 hours. Day two, we start making Christmas visits to friends and family and come home to a flashing hub but no “orchestra of lights”. Ditto same troubleshooting regimen as day one in darkness. Day two time: one hour. This has gone one at least four times a week during the whole Christmas season. In addition, the app has been updated several times during the holidays which has required numerous rebooting and a managing devices inventory and way too much fussing than the whole thing is worth to keep it working. My final straw was another app update today that has resulted in no WiFi connectivity and no working hub. Today’s time wasted: 2 hours. And through it all, zero support! Despite an “app support “ link in the Apple App Store, all the link does is take you to the product store. No help. Going back to Lowe’s! Merry Christmas! Ho! Ho! Ho!
Review by ArnieWhite on Orchestra of Lights.