These lights are good...when they work – AppLights Review

These lights were great the first season. Second year we had to exchange two strings which was possible thanks to Home Depot customer service. This year two more strings out. HD is will to exchange again but we’ll have to travel to different stores to see if the other stores will give us the same courtesy. HD is not at fault. It’s the company that makes this substandard product. And even worse customer service. We contacted AppLight customer service via e-mail and went back and forth three times with questions and answers only to finally be told they have a 90-day warranty. The back and forth could have been avoided had they been up front from the start. I do understand limited warranties, but I understand customer service even better. I would expect an exchange or replacement had I gotten at least 2-3 good years out if the product but after only one to have different sets malfunction speaks to the quality of the product. We spent about $800 on these lights only to now have them not value us as customers. AppLights gets no customer loyalty from me. I suggest trying a different brand as this company does not make a quality product and on top of that does not value its customers. I give them one star only because zero is not an option. Signed, an unvalued customer who is also a customer service professional. I expect more.
Review by feelwhatuknow on AppLights.