Want to love it, but waste so much time trying to connect. – Screens: VNC Remote Desktop Review

Update: 11/21/18 Still unable to.connect when a VPN is connected. Wonder why Parallels Access works with VPN (via its companion app) but Screens will not manage VPN with its own companion app? Support: A) Has ZIP ZERO NO interest in supporting or including VPN compatibility..and B) States the app has built in encryption, VPN not necessary-- as if all your other apps are protected outside Screens. In short - remains barely usable when you want secure systems. Update: 05/26/17 Still unable to connect when devices are using VPN. VNC Viewer (free), Parallels Access both connect through VPN no issue. So again, want to love this app but still wasting too much time trying to connect. The apps mentioned above just work. ------ So for those not aware, your support staff for Screens is comprised of ONE individual. If your support needs are not covered by the FAQ, then you are out of luck. I have asked for a remote screen session or any support at all beyond the FAQ and denied. Support never even touched topics of vpn, port forwarding, firewall, ports in general, dedicated vnc option etc...nothing. Spent way way too much time trying to get this working...sometimes I might work for a bit and naturally never works when needed. For instance right now the IOS won't see my computer even though both computer and IOS apps are successfully signed in. Meanwhile Parallels Access works like a charm.
Review by PixelRogue on Screens: VNC Remote Desktop.