Disappointed – Good Uncle Review

My first delivery experience was not a good one. I begin ordering knowing that delivery will take approximately 70 minutes. Annoying, but whatever, I’ll watch some football in the meantime. I go through with my order and the delivery time doesn’t change. 70 minutes later, the app has updated the delivery estimate a number of times, going up by 10 minute increments. At this point, I’m getting upset that the time I’m told to meet my driver is continually being pushed back. 110 minutes, a full hour and 50 minutes after I ordered, I get an alert. I guess it’s time to meet my driver and finally have some dinner. I open the app as I’m walking out the door to the pickup site down the street, only to learn that I need to be there in a minute and a half before my driver will leave with my food. I quicken my pace because I’m not trying to lose my food to this company, but come on, this is not a reasonable expectation of your customers. tl;dr: My delivery time was delayed by 40 minutes but my driver was about to leave with my food after waiting for me for only 3 minutes. I’m still floored that they would’ve taken off with my food after pushing me around for nearly 2 hours.
Review by MeatballMatt on Good Uncle.