Can’t connect to my zj-wifi-370 – LED Magic Color Review

Though this is the software required for my controller, it can’t connect. I also can’t seem to find any way to contact support. The device shows up in the device list, but can’t connect. No amount of resetting (per the manual) or retrying has made this work. Manual says next step is to try a different controller.
Review by 40ker on LED Magic Color.