Empty Subscription - Hideous Support - Bug Ridden Subscription – LogTen Pro Pilot Logbook Review

I’ve used this application for a really long time. Too long, I’d argue, as it’s been one fight after another to ensure that the data I show is reliable. (The FAA doesn’t appreciate data that isn’t accurate.) To date, I’ve had the following problems—none of which were resolved: - iCloud Synchronization - I’ve heard excuses on this one. Generally, the response has been to blame Apple. Second in line is to blame my device(s). What I’ve never seen is a solution. - Application crashing on launch - About ten seconds into the application launch, it crashes...with no intervention on my part. I’m sure there is something going on in the background, but I have no way of knowing what. When I developed software (many, many years ago), we actually were expected to build traps into the application to catch exceptions, and deal with them gracefully. I couldn’t say what their solution was for this one—I never received a reply. - Discrepancies in data. I’ve had instances where I’ve had a character in my notes (a backslash or forward slash if memories serves) that causes all following data to populate oddly. By “oddly,” I mean that it omits hours for some columns, populates extraneous data in other columns, or just omits data completely. This took me hours to troubleshoot (the lack of historical responses led me to do this myself). - New today, the application tells me I’ve reached some device limit (new to me), and fails to restore purchases on a device. I just submitted a ticket on this one. I’m not hopeful for a response that is going to show culpability on their part, but I’m hoping there will be some level of service. What troubles me most about this company is the response to the high subscription price (and it is high) is that they provide a professional application and superior customer service. This could not be further from the truth, based on my experience. It’s amusing to me that they’re good at explaining how much they invest in the application. They fail to comprehend the amount of time I have invested in their application. If they did, they would hold true to their assertion that they provide a professional, quality application, and superior support.
Review by JBHorner on LogTen Pro Pilot Logbook.