App and support fails – LogTen Pro Pilot Logbook Review

My problem is not with the pricing...I’ll save that review for another day. The app periodically fails to work when it doesn’t recognize longstanding login credentials whether they are thumbprint or username/password. Previously, it would spontaneously work for a few weeks, then quit, again. Having changed neither my password nor my thumbprint, one day...Boom! no longer able to log anything. By the way, when the email password rest button fails to send an email reset link...email tech support, right? Well, only if you are anxious to receive ineffective advice like “check your spam folder for the email”. Really?? That’s all the support I get? It’s been a whole 24 hours since I have heard from them and their “amazing” support team. Why can’t we just have a phone number to resolve the issue in a reasonable timeframe? I don’t sit behind a desk waiting for the support team’s email to arrive-I am using this app as a tool because I am busy with other things...like flying. Still no help with the login issues, and no way to continue using this subscription based app.... By the way, it never seems to work without an internet connection, so if you are airborne, better hope someone paid 6 figures for in flight wi-fi if you want to log flight data....
Review by TorreyB on LogTen Pro Pilot Logbook.