Worst Car Rental service ever! – CarRentals.com: Rental Car App Review

I am not someone who frequently writes reviews about websites but the service I received from this website is pathetic. The customer service was worst. I tried to find a car rental place on Tampa international airport and they show a place that like half hour away from the airport. It said book to lock in rate for cheap. My flight was delayed due to storms to Tampa and they wouldn’t refund me the money or give me an alternative since they wouldn’t switch the pick up spot to the airport instead. I landed in Tampa after the car rental place that was half hour away from Tampa airport closed and I left the airport taking an Uber. Upon calling the customer service they said they need pics that the flight was cancelled so they can see if their so called conditions let them issue a refund since the flight was canceled. I got an email after submitting proof of flight status that they wouldn’t refund me anything since the car rental place was away from the airport and for some reason they thought my travel dates didn’t Match. I booked another rental with them hoping that I’d get the refund for the old one and booked it under my wife’s name at fox car rentals via carrentals.com this time at Tampa airport using my credit card since they don’t take debit cards and my wife doesn’t have a credit card. Me and my wife were traveling together and upon getting to Tampa airport fox rental at Tampa wouldn’t give me the car for the second reservation either since carrental.com wouldn’t accept a husband paying for his wife’s car rental service while they were vacationing together and at the same time. I left the airport again paying $173 without a car again. I still haven’t received any refund for my rental which was $118 the first time and $176 the second time. This is unacceptable and I do not recommend this website. !!DO NOT WASTE YOUR MONEY!! THIS WEBSITE IS SCAM I urge you folks to book through Travelocity or Expedia. I’ve booked cars before and never had a problems when I used my card and had my wife drive on it it and vice versa since we always travelled together. They provide you with solutions not leave you hanging in an unknown destination and ruining your vacation and travel plans. Do not rent a car through carrentals.com It’s A SCAM.
Review by Melfern! on CarRentals.com: Rental Car App.