UPWORK DOESN’T PROTECT ITS CLIENTS – Upwork Review

We entered into a contract with a freelancer through Upwork, because we believed it to be safer than craigslist. We spent $3k to migrate a site from Wordpress to Squarespace. After receiving the payment, the freelancer stated that his full time job wouldn’t allow him to work on side projects. He kept the money. We brought this issue up to Upwork, along with all of the corresponding emails, and messages throughly outlining the problem. Upwork stayed they could not help, and said they are technically just an escrow company, and I’d have to work it out with the freelancer. Needless to say, but if you are a small /startup business with tight budgets and deadlines, Upwork is not the place for you.
Review by Kevincox on Upwork.