Terrible! – Kmart – Shop & Save Review

What a joke this app is! I’ve used this for the past two years to pay my layaway. I just tried to pay a payment and it kept saying “failed to make payment”. So, I backed out of it and tried again. Little did I know each time it was taking a payment. So, instead of one payment it took three!! Unfortunately this happened last year as well. I called customer service and he put in an investigation but said I’d need to contact the store for stopped payment. I said I’m not that close to a Kmart that’s why I pay on the app and asked if they could do it over the phone, he said yes. Contacted the store and after waiting on hold for 10 mins she tells me I have to come in. I told her I wasn’t close to one and she said I realize that but we can’t do it over and wasn’t very nice about it! Needless to say, when this layaway comes out, I won’t be a Kmart customer anymore. I now realize why they’re going out of business! If I could rate this with zero stars, I would!
Review by HonestAbe8 on Kmart – Shop & Save.