App does not work – Anthem Anywhere Review

I have used the app successfully in the past but it froze today and will not show info. Tried deleting and reloading and that was even worse. Tried calling the number listed in another comment and that took me to anthem customer service and a person who wanted to log into my personal Information. Not what I needed. The APP does not work on an iPhone, I already got all the info from my computer. Had a question to try to solve at the doctor’s office to show them that Anthem had paid a claim and I knew before they did but the app failed spectacularly. They were not impressed with the app or with Anthem at that point. My phone works with my other apps because I thought there might be a problem with it, but no, it is local to Anthem only. So will delete it again. Guess I should not be surprised since app only has a 1.6 rating. I am glad the insurance is way better than the app.
Review by AIA Member on Anthem Anywhere.