You had one job. – Google Chat Review

Google. You had one job. Look at what your biggest competitor in this sector (Slack) is doing. And then do that thing better. I have no idea how this service manages to fall so short. My company recently switched to using it instead of Slack as a cost saving measure and everybody is just so miserable. Somewhere in Los Angeles, the morale of a hundred or so workers is incredibly low due to a poorly thought out user experience. Probably. We found the “conversation” experience is confusing and nobody uses it properly, instead opting for whatever is the most recent conversation bubble. Slack supports conversations too, but does so a lot more elegantly. The straw that broke the camel’s back for me: my colleague sent a .wav file to preview, as we often do. “UNSUPPORTED FILE TYPE” flashed on screen. WHY?! Hangouts Chat team, please look closely at what the other options are and ask yourselves how you can meet or exceed those offerings. I look forward to a better product soon.
Review by JamesMontagna on Google Chat.