Vip issue? Support won’t help! – Jurassic World Alive Review

As the title states if you contact support in the game, the person on the other end most likely will not care about your issue especially if it is a large one. I had paid for the vip service and did not get what I paid for, so I contacted support to let them know of this issue and to receive compensation for not getting what I paid for.... yeah... they don’t like that... dont bother telling them. I have been in contact for about two weeks or more now and they tell me they can’t compensate me for the reason I am stating and they continuously avoid the issue in the game. Which is a big one considering you pay for it and some users may not receive what was promised. This person I have been talking to repeatedly tells me what I should have received being a vip member... my response well I did not receive that and this person just keeps repeating it like they are trying to say it’s impossible not to receive it and I’m lying or something. They don’t care about you as a customer and your issue so if you have had this issue or not receiving “more” at supply drops as I was told vip would get (from contacting support) don’t bother telling them, they do not care and all they care about is apparently you paying for a service that didn’t give you what you were supposed to get and that issue doesn’t bother them. Other than that issue I do enjoy the game, however there is a mess of other bugs in this game that need to be fixed especially in the battling arena. I will not be ever subscribing to vip as it is untrustworthy. UPDATE: support has contacted and said they will not help with the issue and will not do anything about it. They will not listen to your issue and only state things I already knew, but they do NOT care about you as a paying customer. DO NOT bother with customer support! They will not even compensate you in game for their mistake that you physically paid money for! Will never contact them again for an issue, even there email support won’t reply. Poor communication and customer service. They will NOT listen. iTunes was more than happy to help however with the situation and with proof of the communication between myself and the customer support iTunes felt that they should have given something for my troubles as they did not give what was stated by the employee in the customer service help center and refunded me the money as hey felt I was right about the issue and how it could’ve been a bug in the game. Support simply does not care and they just want the money.
Review by AMBer9/21 on Jurassic World Alive.