Not a bad start, needs some improvements – Norwegian iConcierge Review

I think the most accurate rating for this app would be 3.5 stars, slightly above average rating. There were some very helpful things about it: 1. Allows you to book dinner and show reservations 2. Gave event schedule for the day, which on my boat (Escape) was always accurate 3. Stayed well connected to WiFi. Able to open it whenever I needed without any additional charge for using the boat’s WiFi 4. Showed updated (within minutes) account balance the entire trip. 5. Has menus for each restaurant Things that could be improved: 1. I agree with other reviewers that a ship map would be very helpful 2. It allows you to make reservations, but then doesn’t allow you to cancel them or see them on the app. I made three dinner reservations the first night before I realized this and needed to call dining to get the date/times because I didn’t know in advance to write them down. Having a personalized dining and show schedule would be very helpful, and probably easy to do 3. Provides descriptions of venues on board (like restaurant, spa, gym, clubs etc) but no hours of operation. 4. Not a deal breaker, but would be nice to be able to settle accounts (ie update credit cards) using the app As for the talk/text feature... I can’t comment to that because we had no interest in using our cell phones while on vacation. We had a wonderful wireless (other than using this app for the schedule and reservations) week. Because we didn’t use this feature we also didn’t pay for the app (free!) and I felt like I got plenty of use out of it for it having no cost. But there is definitely room for improvement to make it even more useful.
Review by jmkOB on Norwegian iConcierge.