Getting better but.... – H-E-B Review

Heb you can do so much better. You need better programmers who actually use the app and shop from it or get a focus group if REAL PEOPLE LIKE ME who use the app to view the weekly sale ad, search for coupons, build their lists, shop from the list etc., The list function needs major improvement. You can only delete things one by one or the entire list all together. You cannot copy select items to another list only everything. That doesn’t always work either. I have gone through all my selected coupons, checking off oh say 20 items and chose “Add to list” only to have it add to every list or one not selected. Frustrating. Since I now have to remove all those items one by one from all but one list. Who has time for that? ❤️Love that I can more easily find things by category. ❤️ Love that you have added aisle location, prices, nutritional info, sizes, all A++ ?****Would be nice if price per ounce were included. **** Curbside is great but why do we have to go to a completely separate program for it and start over with a new list? Also, would be courteous if you to disclose that MOST coupons and sale prices are not available for curb side purchases. NOT CUSTOMER FRIENDLY AT ALL! If we are paying you $5 for the service why are the prices higher for the items as well? I used to be a devoted, HEB only gal. Loved the prices, selection and quality of fresh items. Lately I am looking to other stores because the selection has become limited to one or two brands plus H-E-B or HCF only. Too much space devoted to convenience foods, bulk boxes of snacks and other prepackaged junk. I miss the GROCERY store! Yes, those items are certainly much more profitable but please remember your die hard, long time committed customers who still buy things that require more than opening a bag or using a microwave or who brew coffee in something other than a kuerig. Heb cannot be best for the level of customer service however. I have shopped in the fanciest groceries in the nicest parts of Houston and not had the same level of service, kindness, helpfulness and KNOWLEDGE their employees have across the board! I can ask someone in any section where I can find an item, even something somewhat unusual and they can immediately tell me “you will find that on aisle x” and 90% of the time will stop what they are doing to show me. MAJOR POINTS for that!
Review by HMR992 on H-E-B.