Terrible booking app – Grab: Taxi Ride, Food Delivery Review

So frustrating that you cannot change a destination once you are on a ride, that you cannot add a stop in after the booking is made. It is so inflexible I have went back to using Comfort taxi app as at least you have the ability to change plans. Grab also has had terrible customer service, have asked numerous times for support when have had issues with drivers and often get no response. Often their drivers accept rides and are so far away that it makes no sense to wait but you can’t cancel. There needs to be a reasonable amount of time to cancel in, if a driver is clear across town or has another passenger they shouldn’t be able to accept a ride unless it won’t delay a pick up. Grab really needs an overhaul or a some good competition - Uber may not have been perfect but at least they understood customer support and had a decent app.
Review by Nattieshea on Grab: Taxi Ride, Food Delivery.