Oblivious to riders’ needs – Grab: Taxi Ride, Food Delivery Review

How difficult must it be to automatically charge business trips to one credit card and non business trips to another one? How difficult must it be to allow more than one destination? How difficult must it be to allow the destination to be changed on the go, without fees but just by recalculating the fare? How difficult must it be to stop showing Grab Food adds when I want to book a car not order food? How difficult must it be to actually survey a few platinum users to find out what they want and just do it? How oblivious must you be of riders’ needs?
Review by Mikeradu on Grab: Taxi Ride, Food Delivery.