Ongoing issues keep resetting the progress – Fruit Ninja® Review

In the past month, my progress in the game has been reset back to level 1. Halfbrick Support said the bug is the game generating new guest ID’s. They have restored my account, but it keeps happening! It’s happened 5+ times. If this happens to you, use the support link (tap the cog settings icon, and then the “profile” button, then the support link in the bottom right corner) because this will create a message with data about your individual game at the end. This issue seems to be fixable, but be warned you may have to keep contacting them multiple times like I have. Normally, I like FN quite a bit— I dislike the amount of ads, especially for pharmaceuticals, and that certain content is paid-exclusive— but lately I’ve spent more time communicating with Mads and the support team than playing. I might just delete the app. Such a shame.
Review by AlmostLucy on Fruit Ninja®.