Decent game, lacks decent customer support – Star Trek Timelines Review

I’ve been playing this game for a few months now. Being a Star Trek fan, I love the idea of collecting crew and ships from the various shows/movies. I also enjoy playing the events and other battles in the game. As with any app, there’s always a risk of glitches. Usually, it’s a simple matter of contacting the developer and they quickly get the issue solved. However, with this developer, I had an issue that I wrote to them about one week ago. The issue regarded something that involved something bought with real money. I got an initial response hours after sending in the support ticket, which is understandable. However, the response was basically that the company was correct and I was in the wrong. I responded within 2 hours of getting the response only to wait 22 hours for their response, which was that my request for a manager was passed on and they’d get to me in a few days. The manager basically repeated the previous email’s response and did not answer any of my further questions I asked in the second email. Now it’s been a week later and I still have no solution to an issue. Talking with other players, there’s been other issues with customer support not being helpful, blaming the issue on the player, and even worse in some cases. In the end, you should play the game if you like these types of games and also if you enjoy Star Trek. However, be aware that if you have an issue, whether it involves real money or not, you might not get helpful customer service.
Review by Mark12383 on Star Trek Timelines.