Broken – Navy Federal Credit Union Review

Update 7/23/18: Even more errors now…. When I initially worked with Navy Federal they promised to call me back within a week or two explaining what they were doing to fix the problem and what the actual issue was. It’s now been over 2 months and I’ve not heard a peep from them. Update 7/17/18: The last update I installed a week ago fixed the problem for a bit but it started again today just like before. Fingerprint authentication and passcode no longer works. After scanning my fingerprint it gives me no error but immediately asks me to enter my passcode. It then won’t accept my passcode and says “We are unable to sign you in, please try again.” If I try typing in the same passcode 5/7 times it will sometimes work. Force closing the app changes nothing. NFCU had me reinstall the app and nothing changed. They then deleted my quick sign in preferences from their end and had me set them up again, no change. I have this problem on both my iPad and iPhone. My iPad is updated to the most current iOS released several days ago, my iPhone is still on the last version of iOS.
Review by strongma on Navy Federal Credit Union.